My Compounding Pharmacy

Refunds Policy

Medication returns

Pharmaceutical products, once dispensed, cannot be returned for credit or refund, except in cases of consumer-level medication recalls. Stringent legislative measures govern the production and storage of medications across manufacturers, wholesalers, and pharmacies. Once medication has been dispensed, its storage conditions cannot be guaranteed, potentially risking product tampering. Hence, we regretfully cannot accept returns of dispensed pharmaceutical products.


We will issue a refund to a customer as mandated by the Australian Consumer Law. If a refund is necessary, we will reimburse you using the same method as the original purchase (e.g., credit card refund for a credit card transaction).

Contact us

Should you have any queries regarding the above or would like further information, please contact us on 1300 631 931 or via email at [email protected]

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